Freight Shipping Policy

When a freight order is delivered, please be sure to inspect your freight package using the guidelines below before accepting the delivery.

1. Examine both the packaging and the material inside to ensure there are no physical damages.*
2. The material is strapped down to a skid and the material received matches your ProductDisplaySolutions.com packing slip.
3. If your material has arrived damaged, please note all damages on the delivery receipt, take pictures and refuse the delivery.
4. Additional fees apply if you wish to change your address once a shipment is already in transit.

Note: Damaged units MUST be reported within 24 Hours of receipt. * If you find minimal damage that will not affect the way the unit operates, you can make a note on the delivery receipt and accept the delivery.

Once your order has shipped, you will receive an email with the tracking number(s). Your email will contain an estimated delivery date. Please note that the date provided is an estimate, and you are not guaranteed delivery on this date. If you REQUESTED A CALL PRIOR TO DELIVERY the freight company will call you at least 24 hours in advance of delivery to schedule a drop off time. If a CALL PRIOR TO DELIVERY is not requested please refer to the tracking or call the freight company directly to find out the delivery date and time. It’s customers responsibility to keep up with delivery date and time in order to be present at time of delivery.

Note: If a delivery is attempted and no one is present to accept the delivery customer may be responsible for redeliver fee.

If you have an account you can track your order and review your order details on the ProductDisplaySltuions.com My Account page. For those how checked out as guests please wait up to 24 business hours to receive confirmation email.  If more then 24th has passed and you haven received your tracking please contact our customer service team for more details on your order status.

A loading dock is not the same as a receiving/loading area. An elevated commercial loading dock allows a shipping truck to back up and roll the pallet(s) with just a pallet jack.

 

Only non residential business locations qualify as commercial locations. For example, your home, church, or school are probably considered residential deliveries.

Only non residential business locations qualify as commercial locations. For example, your home, church, or school are probably considered residential deliveries.

We package and ship orders as soon as possible. Most orders received before 1:00 pm CST are shipped the same or next business day. Please note that we do not ship on Saturdays, Sundays or holidays. While we will do all we can to ensure your order ships as fast as possible, ProductDisplaySolutions.com cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc.that effect delivery time.

A maximum number of day's any order shipped by Freight/Tuck can spend in transit is 6 business day assuming that the delivery is not affected by factors out of our control such as severe weather, service interruptions, etc.that effect delivery time.

We utilize multiple distribution centers throughout the US and we ship from the closest center to you when possible. Not all items are stocked in every location! In some cases, we will split the order and ship each package out individually from different locations and in other cases, we may need to consolidate the items in one location to ship out as one package. We utilize our best judgment in an attempt to get the products to you as quickly as possible while also attempting to minimize costs.

Our main ship form location is Atlanta GA but we also ship from NJ, CA and PA. We will do our best to ship from the distribution center closest to you, not all items are stocked in every location! In some cases we will split the order and ship each package out to you individually and in other cases we may need to consolidate the items in one location to ship out as one package. We utilize our best judgment in an attempt to get the products to you as quickly as possible while also attempting to minimize costs.