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Frequently Asked Questions
Over the years, our customers have asked us a variety of questions about our products and services. To make things easier for you, we’ve gathered the most frequently asked questions and answered them all here. If you don’t see your question, feel free to reach out—we’re here to help!
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Shipping and Delivery
For freight delivery, inspect all packages carefully, and if you notice any damage, notate it on the delivery paperwork and ask the driver to sign off confirming the issue. Take photos of the damaged package, contents, and delivery paperwork, and accept the delivery to ensure the paperwork reflects the damage, as this is required to file a claim. Refusing delivery is only recommended if all items are visibly damaged, as resolving partial damage is usually quicker and more cost-effective.
For ground UPS or FedEx delivery, check the package immediately for signs of damage. If any damage is found, take photos of the packaging and contents, keep all packaging materials, and contact our support team within 2 business days with your order number and photos. Do not refuse the delivery, as UPS and FedEx require the package to be accepted for claim processing. We will assist you with arranging a replacement part, item, or refund as needed.